Designing Customer Journeys for the Post-Pandemic World
As vaccinated millions step tentatively back into an in-person economy poised for growth, the relationships they had with companies they preferred before will resume but on a trial basis.
Original Article Source Credits: Harvard Business Review, https://hbr.org/
Article Written By Gene Cornfield
Original Article Posted on : May 06, 2021
Link to Original Article: https://hbr.org/2021/05/designing-customer-journeys-for-the-post-pandemic-world